Pickup orders placed before 5pm are fulfilled the same day; orders placed after 5pm will be ready the next business day. Please visit our Pickup page for more information
Want your items shipped directly to you? Place your order on our Culver City site and select shipping at checkout. Enjoy FREE SHIPPING on orders $35+ or $5 flat-rate shipping for orders under $35!
Our shops will be closed on the following days:
- Labor Day - Monday 9/6
- Thanksgiving - Thursday 11/25 + Friday 11/26
- Christmas - Saturday 12/25
- New Years Day - Saturday 1/1
EXCHANGES + RETURNS
If you’re not 100% satisfied with one of your P.F. Candle Co. products, we would love to help make that right! Please contact our Customer Care team at email@example.com within 30 days of receiving your order and we’ll help get the process started. We require a proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt, etc).
If you're experiencing an issue with a P.F. product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition/vault release items, gift cards, or items not produced by P.F. are final sale and not eligible for returns or exchanges.